Refund policy
Incorrect size/ fit
If your items arrive and they are the incorrect fit for your pet, we will happily accept an exchange for a different size. Please keep in mind that we will only do this once. Please make sure to use our size chart for an accurate size.
Please make sure the items you are returning are in the same condition as they were when you received them. Any tags will need to be attached and the item free from any pet hair. If the item/s are not returned in the same condition as they were when you received them, your exchange may not be accepted. Contact us at dorisandme@hotmail.com to start your exchange. Please do so within 14 days of receiving your item/s
The cost of returns will need to be covered by YOU. We will not cover this cost. Please make sure to return the item with a tracking number so we both can track the item. We will not be responsible for lost parcels in the mail
Damages and issues
If any items you receive are faulty or damaged, please email us within 48 hours from the day of delivery to notify us. Please be sure to include your order number, best contact details, details of the fault/damage and if possible, a photo of the fault/damage
Incorrect items received
We sincerely apologize that you received the incorrect item. If any items you receive are incorrect, please email us within 5 days of receipt of order to notify us.
Please be sure to include your order number, the incorrect item received and what the correct item should be.
If the item that you didn't receive is unfortunately unavailable as it has sold out, we can offer to replace it with a different item of the same value or process a refund
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at dorisandme@hotmail.com.
Warranty/Guarantee
Doris & Me products are made from high quality and durable materials, however they are not indestructible. We guarantee our pet wear and accessories at the time of purchase against material defects and workmanship. If you experience a problem with any of our products, please send an email to dorisandme@hotmail.com with details and a photo of the issue. Any warranty claims must be received within 30 days of purchase, otherwise we are unable to replace any items.
Please ensure that you inspect all items for wear prior to use.
Our warranty/guarantee does not cover normal wear and tear. Any claims after 30 days may not be valid, as the damage may be considered normal wear and tear.
We are unable to take responsibility for any injury or loss caused by the use or misuse of our products.